Reference

How ras qq Protects Your Privacy

Your account, payment history and personal details stay encrypted on our servers.

Account encryption standardPayment data separationTransparent data use24/7 policy support
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ras qq How ras qq Protects Your Privacy
POLICY QUESTIONS

How to Contact Us About Privacy

Team online

Live Chat

Open the chat window inside your account or in the lobby. Our support team responds to privacy questions in under 2 minutes, seven days a week.

Email Support

Send a privacy request to [email protected]. Include your account username and the specific data you want to access, edit or delete.

Account Settings

Log into your account, head to Settings > Privacy, and you can download your data export, update your contact details, or request account closure.

HOW WE KEEP IT SAFE

Security and Data Handling Standards

Encryption & Storage

All payment information and account credentials are encrypted using SHA-256 standard. Your data sits on secure servers in data centres with 24/7 physical security and automated backups every six hours.

Cookie & Tracking Use

We use session cookies to keep you logged in and analytical cookies to understand which games are visited most often. You can disable third-party cookies in your browser settings anytime without losing account access.

Account Verification

Every withdrawal requires you to confirm your identity via email or SMS to the number on file. This two-step check stops unauthorised transfers and keeps your balance safe.

Data Retention

We keep your account data for as long as your account is active. After closure, transaction records stay for seven years for tax and anti-fraud purposes, then are permanently deleted.

Third-Party Sharing

We do not sell your personal data. We share payment details only with your bank or payment processor (DANA, OVO, GoPay, QRIS) to complete transactions. Game studios receive only anonymised play counts and session lengths.

Privacy Changes

If we update this policy, we'll email you 14 days in advance. You can review changes in your account Settings > Privacy, and choose to close your account if you don't agree.

Privacy Questions We Hear Often

Yes. Log in, go to Settings > Privacy, and select 'Download my data'. We'll email you a complete export within 24 hours showing your name, contact info, account history, and every game session. From there you can request corrections or deletions.

Payment tokens (the encrypted references we use) stay on file as long as you're an active member, so future deposits are faster. If you close your account, payment records are archived for seven years per local tax law, then securely erased.

We do not sell or rent your personal information to third parties for marketing. We only use your email to send account updates, withdrawal confirmations, and policy changes. You can opt out of marketing emails in your Settings, and we'll honour that within one hour.

Your app connection uses the same encryption as our desktop site. Make sure your phone OS is updated and you're on a private Wi-Fi or mobile data connection. Public Wi-Fi can expose your session token, so we recommend logging out after you're done playing.

Use the 'Forgot Password' link on the login page. We'll send a reset link to your registered email. Click it within one hour, create a new password, and log back in. We never store your password in plain text — it's hashed using industry-standard bcrypt.

Yes. You can request account closure and data deletion through Settings > Privacy or by emailing [email protected]. Active transaction records (last 90 days) must stay for compliance. Older data is deleted within 30 days of your request, except archival records kept per local law.

Where local law permits, we comply with data-protection standards including consent collection, breach notification and your right to access. For Indonesia players, depends on local law regarding what data we retain. Contact support if you have a jurisdiction-specific privacy question.

Related Pages

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